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Refund Policy

Refund and Return Policy

At Texas Premium Cigars, your satisfaction is our top priority. We aim to make the refund and return process smooth and efficient for eligible items.

Refund Policy

Refund Amount:
The refund will reflect the price of the returned item(s). If you return all items from a single order, you will receive a refund for the full amount paid on the original invoice.

Refund Processing Time:
After receiving and inspecting your returned item(s), it typically takes 2-3 business days to process the refund. You will receive an email notification about the approval or rejection of your refund.

Method of Refund:
Approved refunds will be credited back to the original payment method (credit card or other) within 3-4 business days after processing.

Late or Missing Refunds:
If you haven't received your refund within the expected timeframe, please contact us, and we will assist you in resolving the issue promptly.

Return Policy

We offer a 30-day return policy, giving you 30 days after receiving your item to request a return.

Eligibility for Returns:

  • Items must be in their original condition—unworn, unused, with tags, and in their original packaging.
  • A receipt or proof of purchase is required.

Return and Exchange Information:

  • We accept returns for both defective and non-defective products.
  • Exchanges are also accepted.

How to Return Products:

  • In-store
  • By mail

Return Label:
You can download and print the return label.

Conditions for Returns:

  • Only new items are accepted.
  • No restocking fee applies.
  • Return shipping is free of charge.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect, and we will address the issue promptly.

Returning by Mail

If you are not near a Texas Premium Cigars location, you can return your item by mail. We recommend using USPS or UPS. Follow these steps:

  1. Include a copy of the original receipt. If you do not have one, a gift card will be issued upon return.
  2. Add a note detailing your exchange or return request (e.g., color, size, etc.).
  3. Provide your contact information (phone and email).

Return Shipping Address:
3514 S Shepherd Dr, Houston, Texas, 77098, United States.

For any questions, contact us at:

This version ensures clarity and is customer-friendly while covering all key aspects of the refund and return process.